Description

Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It s her job to uncover the truth behind how people use, and really think about, her company s products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including:

– How to quickly build rapport with strangers
– Which questions help people unlock what they need to say
– When it s time to throw out the script entirely
– How to recover from listener s drain